NZ Jewellers Lifetime Warranty & 30-Day Returns Guarantee

Warranty & Returns

Lifetime Manufacturing Warranty

At NZ Jewellers, we offer a lifetime manufacturing warranty on all our jewellery (T&Cs apply, see below). We are confident that you will love your new piece of jewellery, and it will exceed your expectations.

Jewellery Repairs

Because we have a jeweller on-site, we are always available to assist with any necessary repairs due to accidental damage. If the issue is a result of a manufacturing fault, we will repair or replace the item at no cost to you, in line with the New Zealand Consumer Guarantees Act.

30-Day Money-Back Guarantee

If your jewellery item does not meet your expectations, we offer a 30-day money-back guarantee. During this period, you can return the item for a full refund of the purchase price. Please review our terms and conditions for returns below.

Terms and Conditions for Lifetime Warranty & Returns

Manufacturing Faults

If your jewellery has a manufacturing fault, we will repair or replace the item at no cost to you. Once the item is received in-store, our on-site jeweller will appraise it to determine the cause of the issue.

  • Manufacturing Fault: If the fault is determined to be due to manufacturing, the item will be repaired or replaced free of charge.
  • Wear and Tear: If the issue is due to wear and tear—such as accidental damage from knocks or being caught on something—we can offer a repair at a reduced cost.

Returns for Items Not Meeting Expectations

If the jewellery you purchased does not meet your expectations, you can return it within 30 days, provided it is in as new condition.

  • Return Process: Please contact us to arrange the return before sending the item back.
  • Eligibility: Custom-made jewellery or items with personal engravings are not eligible for returns. However, these items are still covered by our lifetime warranty.